ASTANA, Kazakhstan, April 1. Kazakh Prime Minister Olzhas Bektenov pointed out at a government meeting that providing government services is the bread and butter of state-population interaction, pushing the country to step on the gas with its digitalization efforts, Trend reports.
"By the order of the President of Kazakhstan, active work has been underway since 2020 to simplify and debureaucratize the provision of government services and to create a unified 'e-Government' system. The work done so far has allowed Kazakhstan to rank among the top 10 countries in the world in terms of digital government services," said Olzhas Bektenov.
The prime minister underscored that the country is now entering
a new phase - proactive and seamless service provision.
"The system will do everything automatically without a request from
the citizen. An example of this is the automatic assignment of the
IIN (Individual Identification Number) at the birth of a child. The
birth certificate is issued via SMS, and all necessary benefits are
automatically allocated," he noted.
Bektenov also highlighted the importance of cooperation with the
banking sector, which helps expand the coverage of online
services.
"We are seeing good results from our partnership with banks. The
coverage of online services is growing thanks to simple and fast
processes through banking apps. We welcome such productive
interaction. In general, we need to focus on optimizing business
processes in government services so that users can receive the
necessary services with 'two clicks'," the prime minister
added.
In this regard, he instructed them to take additional measures
to improve server infrastructure and software.
"The e-gov infrastructure must function flawlessly, 24/7. To
further increase the number of online services, high-speed internet
must be provided everywhere. This will ensure full access to
electronic government services for all citizens, regardless of
their place of residence. It is necessary to optimize government
budget expenditures, including by transferring the maximum number
of government services online," Bektenov underscored.
He also called for special attention to be paid to personal data protection and cybersecurity. In this regard, the Ministry was instructed to: Modernize the 'e-Government' portal by the end of the year, incorporating elements of artificial intelligence. Implement projects to ensure internet access in remote settlements in a timely manner and address the financing of government services in all rural post offices; together with relevant government agencies, ensure the transition to electronic formats for the most in-demand services provided by the Public Service Centers by the end of the year.
Earlier, Bektenov asked the Minister of Digital Development, Innovation, and Aerospace Industry, Zhaslan Madiev, about the measures being taken to combat online fraud.
